Loomee Refund Policy

Loomee Pro subscriptions are purchased through Apple's App Store. Apple is the merchant of record, handles your payment method, applies regional pricing and taxes, and manages billing, subscription renewal, cancellation, and refund decisions.

21media does not receive or store your full payment-card details.

Loomee may display a free trial or other introductory offer. An offer is available only if it is shown to you and Apple determines your Apple ID is eligible. Trial/offer availability can differ by storefront, plan, account history, and Apple's rules.

• The purchase sheet shows the applicable trial or offer before you confirm
• If an eligible trial converts to paid, Apple charges the displayed subscription price unless you cancel before the trial ends
• Reinstalling Loomee does not reset App Store trial eligibility

Loomee does not promise one universal subscription price. Prices can differ by country, currency, tax treatment, storefront, and plan. The App Store/Loomee purchase screen displays the exact amount that applies before you purchase.

• Subscriptions renew automatically unless cancelled under Apple’s subscription rules
• Removing the app does not cancel an active subscription
• You can manage or cancel Loomee Pro from your Apple subscription settings

Refunds for App Store purchases are handled by Apple, at Apple's discretion and subject to applicable consumer law. To request a refund, use reportaproblem.apple.com and sign in with the Apple ID used for the purchase.

21media cannot directly issue an App Store refund to your payment method. If Apple asks for developer-side information or you believe the entitlement state in Loomee is incorrect, contact hello@21media.online and include enough purchase context for us to help investigate without sending sensitive payment-card information.

You can cancel from your Apple subscription settings. Cancellation normally stops future renewals and you keep paid access through the current billing period, subject to Apple's subscription status. Cancellation does not itself guarantee a refund for a charge already made.

Nothing in this policy limits mandatory refund, withdrawal, cancellation, or other consumer rights that apply in your country. Where local law gives you rights beyond Apple's standard process, those rights continue to apply.

Billing or entitlement questions: hello@21media.online. For an App Store refund request, start with reportaproblem.apple.com.